Software FX Support
With the introduction of Studio FX Subscription our technical support policies and procedures have changed. There is a new online based support system and our staff has been retrained. So please read this information carefully so you can reach our support staff swiftly. Our new Studio FX Support is provided on a per-developer basis and geared to provide:
- Individualized support and online incident history and tracking
- Access to service packs, product patches and upgrades
- Centralized location to manage product downloads
- Licensing compliance management
- Free access to new products
Please read below for frequently asked questions about our Studio FX Support Subscription
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Our support site remains open!
Knowledgebase articles, samples and product documentation are accessible to all free of charge!
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Do you have a Support Account?
Migrate it now, it's required and it's FREE!
We will upgrade you to a Studio FX support subscription for the remainder of your 1-Year priority support account.
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Expired or never had a Support Account?
You will be required to provide a subscription before posting your questions. You can get a Studio FX Support subscription which will cover support and service packs for 1 year, or better yet, procure a Premium Studio FX subscription now at a discounted price!
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Trying to email or phone our support staff?
support@softwarefx.com is no longer available as all support inquiries should be made online using your Studio FX Support Subscription. This ensures your requests are routed expeditiously and stored for future reference.
Also, please note our support staff can only render phone support when provided with a Studio FX support subscription so have yours handy before calling us...
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It Pays to Upgrade to Studio FX
With a premium Studio FX subscription you can also get access to our entire line of data visualization products for a multitude of platforms, including .NET, Java, COM, SharePoint and Mobile, as well as upgrades for your existing products.
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View Studio FX
Service Packs & Product Patches Moved...
A Studio FX Subscription is required to obtain latest releases of our products including, Hot Fixes, Service Packs and upgrades. Plus you can get free access to betas and new products from Software FX.
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Have an active Support Incident?
We will get your current issue resolved before you migrate to Studio FX Support.
Our technical support staff will provide you with additional information.
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Evaluating our products?
Obtaining support during your trial period is easy! Simply enter the product serial number that was provided to you.
Please Note: Our technical support will be provided online only and during your 30-day evaluation period.
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Community powered forums remain open!
As our product line up and community keeps growing, you can connect with other users in our community and exchange valuable technical information.
These forums are not moderated by our developers or our support staff.
© 2011 Software FX, Inc. All Rights Reserved.
Chart FX, Grid FX and PowerGadgets are registered trademarks of Software FX, Inc.
DataParts is a trademark of Software FX, Inc. All other names are trademarks or registered trademarks of their respective owners.
Java and all Java-based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries.